5

Very friendly, and understanding of my trucks situation. I will take my vehicles to them going forward.

Thank you for your review David.

- Brookside Auto Rx
5

Thank you for letting me make an appt instead of dropping off and being without my car most of the day. I got a lot of errands checked off on a miserably hot day!!

5

Always helpful, quick turnaround ...Great Job!!!

5

They got me taken care of all in one day at a very reasonable price! Thanks a lot guys!

5

Clint and his staff took good care of my car and treated me well. Customer service is top notch. My car runs better than it has in a few years. They earned my loyalty!

De'an thank you for your review! We are so happy to hear that your car is running better. That is always our goal. We appreciate you.

- Brookside Auto Rx
1

After waiting 8 DAYS for a part that was supposed to be able to be shipped next day, turns out they misdiagnosed the vehicle, and I was STILL expected to pay for the work. Now I am out of a car which I just put more money into, and through the whole process never once did they admit any fault in misdiagnosis or even apologize. Awful costumer service. This was the WORST EXPERIENCE I’ve had with a mechanic in my life. Save your money and go somewhere else!

Rachel (Deme) we are very sorry to hear that you are out of a vehicle. We diagnosed your vehicle on 5/24/18 as having fuel injector failure (Diesel) You declined repairs. You got a 2nd opinion on your vehicle and still decided to return to us for repairs. We recommended you replace all 4 injectors, you opted for the worst 2. As is our procedure and responsibility, we went through all the diagnostic procedures and Chrysler specs on your vehicle and provided all the information and options to you. You were informed that 2 injectors would not fix this but, you wanted to gamble that it would make it to California with those. Ultimately the decision was left up to you on how you wanted to proceed. Vehicle was not misdiagnosed; the recommended services were not completed. This vehicle also had other internal issues that had yet to be addressed. The injectors did take slightly longer from the supplier than anticipated, unfortunately we had no control over that. Your vehicle was finished in 5 days with the repairs you requested, and you picked up on the 6th day as we do not operate on Saturday or Sunday. We stand behind our technicians who performed repairs, and we are also able to stand behind our work with our NAPA Peace Of Mind 24 month/24,000-mile warranty on all repairs that were performed at Brookside Auto Rx and this is available nationwide. We truly hope you made it to California safely. https://www.knowyourparts.com/technical-resources/diesel-engines/diesel-injector-diagnosis/

- Brookside Auto Rx
5

Great service got me in and out fast

1

Over charged to many times everything is around $600 .WARNING: Shawty workmanship, No pride, and no responsibility. Very disappointing experience. Over charging because of type of car. BAD BAD BAD company

Clayton, thank you for your review. It is unfortunate you feel overcharged. We strive everyday to be fair and honest with our customers in all aspects, including pricing. We also try to provide a great customer experience including convenience and value with loaner cars and shuttle to and from work/home at no cost to the customer, as we did for you from time to time. At the same time, you drive a 1989 Mercedes-Benz 420SEL (a great looking car) which as anyone could imagine can be difficult to find parts for and when they are found, can be pricey due to availability. But, we are always looking for ways to reevaluate and improve our processes and we truly hope you find satisfaction and value in the next shop you choose.

- Brookside Auto Rx
5

great, timely, thorough, good value service. comfortable waiting area, really nice, knowledgeable staff. highly recommend

5

We have had 2 vehicles services here for the last two years. Greg and Clint always make the extra effort. Thoughtful and thorough with customer service, communication and the work in the shop. This isn't the cheapest shop but they are worth every dollar.

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