The hours of 8 a.m. to 5 p.m. are inconvenient, aince they are the same as virtually everyone who has a job. It would make more sense (and create more business) if Brookside Auto were able to open earlier and closed later, say 7 a.m. to 6 p.m. -- hours kept by nearly all auto repair shops. Brookside Auto's service team and technicians listen carefully, examine thoroughly and troubleshoot diligently. Nevertheless, I did have one experience that felt like a bit "shady" to me. Although it may have been inadvertent, it still should not have happened: Exhaust parts had obviously been loosened and, after leaving Brookside Auto, eventually became disconnected. In short, my vehicle started to sound like a helicopter before it stopped running, an unacceptable situation. The issue was brought to the attention of Brookside Auto management and rectified; however, I admit the experience shook my confidence to the point that this shop has not yet fully won back my trust. (In general, when dealing with any auto mechanic, be wary when a single repair is followed by a merry-go-round series of return trips to fix further problems.) Overall, the owners, managers and service team at Brookside Auto usually are highly capable and excellent problem solvers. I am willing to continue being a customer and hope my rating and review will improve in due course.
Richard, thank you for your review. As we are always trying to improve, we would love to know how we could have served you better.
- Brookside Auto Rx